Welcome to our FAQ page — a cozy little corner where answers meet understanding.
We’ve gathered your most common questions about shipping, products, returns, and care,
so your experience with bathandbodyworks.top can stay as smooth and refreshing as our scents.
Because clarity is the softest kind of comfort.
1. Orders & Payments
Q: How do I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. You can check out as a guest or create an account for faster future orders.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment gateways displayed at checkout. All transactions are encrypted for your safety.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 1 hour of purchase by contacting [email protected]. Once your order begins processing, changes cannot be guaranteed.
Q: Do I need an account to shop?
A: No — you’re welcome to check out as a guest. However, creating an account lets you track orders, save favorites, and view your order history easily.
2. Shipping
Q: Do you offer free shipping?
A: Yes — all U.S. orders ship free via Standard Shipping.
Q: Do you ship internationally?
A: Absolutely! We offer international delivery to most countries. Rates and delivery times vary by region and are calculated at checkout.
Q: How long does delivery take?
A: U.S. orders typically arrive within 3–7 business days after shipping.
International deliveries may take 7–20 business days, depending on customs clearance.
Q: How can I track my order?
A: Once your package ships, you’ll receive an email with a tracking number and link. You can follow your order in real time.
Q: My tracking shows “delivered,” but I didn’t receive my package. What should I do?
A: Please check with neighbors or your local postal office first. If it’s still missing after 3 business days, contact [email protected] — we’ll help investigate right away.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unopened, unused products in their original packaging.
For detailed instructions, please see our Return & Refund Policy.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
Q: Can I exchange my item?
A: Yes — we offer exchanges for different scents or products of equal value, subject to availability.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery at [email protected] with your order number and photos. We’ll arrange a replacement or refund immediately.
4. Products & Ingredients
Q: Are your products cruelty-free?
A: Yes! We never test on animals and only work with suppliers who uphold the same values.
Q: Are your products safe for sensitive skin?
A: Our formulations are dermatologist-tested and made with gentle ingredients.
However, we always recommend performing a patch test for new products.
Q: What ingredients do you use?
A: We use a blend of naturally derived and safe synthetic ingredients — including essential oils, botanicals, and vitamin-rich bases.
All products are free from parabens, sulfates, and phthalates.
Q: How should I store my products?
A: Keep them in a cool, dry place away from direct sunlight. For candles, store with the lid on to preserve fragrance.
Q: Are your candles clean-burning?
A: Yes — our candles are made with clean-burning wax blends and lead-free cotton wicks.
5. Sustainability
Q: Are your packaging materials recyclable?
A: Yes — most of our bottles, jars, and shipping materials are recyclable.
We’re also transitioning to post-consumer recycled (PCR) plastic and eco-friendly printing.
Q: Do you offer refills or recycling programs?
A: We’re actively developing a recycling initiative to help customers return empties for responsible reuse. Stay tuned for updates!
Good fragrance should never cost the Earth.
6. Gifts & Promotions
Q: Do you offer gift wrapping?
A: Yes — all orders come beautifully packaged, ready for gifting. You can also add a personal note during checkout.
Q: Can I purchase gift cards?
A: Yes — we offer digital gift cards that can be sent instantly to your loved ones.
Q: Do you run seasonal promotions?
A: Absolutely! Join our mailing list to receive updates about exclusive collections, discounts, and special offers.
7. Account & Security
Q: Is my personal information secure?
A: Completely. We use SSL encryption and follow industry-leading privacy standards to protect your data.
For more details, visit our Privacy Policy.
Q: How do I reset my password?
A: On the login page, click “Forgot Password” and follow the prompts.
If you experience issues, our team is happy to assist.
8. Customer Support
Q: How can I reach your support team?
A: Email us at [email protected]. We respond within 24–48 business hours.
Q: What are your business hours?
A: Monday–Friday, 9:00 AM–6:00 PM (EST). We’re closed on weekends and major holidays.
Q: Where are you located?
A: We’re an online-exclusive store, allowing us to deliver directly to your door from our main fulfillment centers.
9. Still Need Help?
If your question isn’t covered here, don’t worry — we’re always here to assist.
Email us anytime at [email protected], and a member of our Care Team will respond with kindness and clarity.