Every message we receive means more than a transaction — it’s a connection.
Whether you’re reaching out with a question, a story, or a concern, we’re here to listen and help with care.
At bathandbodyworks.top, we believe that excellent service should feel personal, sincere, and as comforting as your favorite scent.
Because every conversation deserves warmth and attention.
1. Our Customer Care Philosophy
We approach customer support the same way we create our products — with attention to detail, empathy, and genuine respect.
Our Care Team is dedicated to ensuring your experience with bathandbodyworks.top feels effortless from start to finish.
No matter what your question is, you’ll always receive a response that’s human, kind, and helpful — never automated, never rushed.
2. How to Reach Us
The best way to contact our Customer Care Team is via email.
Email: [email protected]
Response Time: 24–48 business hours
We aim to respond as quickly as possible, usually within one business day.
During weekends or holidays, please allow a little extra time — we promise it’s worth the wait.
If your request is urgent (for example, wrong item received or shipping issue), please include “Urgent” in the subject line so we can prioritize your case.
3. What We Can Help With
Our Care Team can assist you with:
- Order status and tracking updates
- Product details, ingredients, or recommendations
- Return and refund assistance
- Damaged or incorrect shipments
- Account or payment inquiries
- Gift orders or special requests
- General feedback and compliments (we love those!)
We believe every question deserves attention, and every concern deserves a solution.
4. Before You Contact Us
To make your experience faster and smoother, please have these details ready:
- Your order number (if applicable)
- The email address used at checkout
- Any photos if you’re reporting a product or packaging issue
You can also check our FAQ page for instant answers about shipping, returns, product care, and more.
5. Business Hours
Our Customer Support operates Monday through Friday, 9:00 AM – 6:00 PM (EST).
We’re closed on weekends and major U.S. holidays to give our team time to rest and recharge — so they can return ready to assist you with fresh energy and focus.
Messages received during off-hours are answered in the order they arrive.
6. Order Support
Once your order is placed, you’ll receive two emails:
- Order Confirmation — to confirm your purchase.
- Shipping Confirmation — once your order is on its way, complete with tracking information.
If you haven’t received either email within a few hours, please check your spam or promotions folder.
Still missing? Just write to [email protected] and we’ll gladly resend it.
7. Returns & Refunds
If you’d like to return or exchange an item, please visit our Return & Refund Policy for full instructions.
In short:
- Returns accepted within 30 days.
- Must be unopened, unused, and in original condition.
- We’ll issue your refund promptly once we receive and inspect the item.
Our Care Team will walk you through the process gently and transparently — no stress, no hassle.
8. Product Care & Ingredients
Curious about how to store your candles or which lotion suits your skin type?
Our experts are happy to help you choose or care for your products.
We can provide details about:
- Ingredient lists and fragrance notes
- Skin compatibility and allergy information
- Shelf life and storage tips
- Seasonal or limited-edition releases
Because self-care should always come with guidance, not guesswork.
9. Feedback & Compliments
We absolutely love hearing from our customers.
Whether it’s a note about your favorite scent or a story about how one of our candles brightened your day — your feedback fuels our inspiration.
Send your thoughts to [email protected] or reply directly to any of our emails.
You might even see your kind words featured on our website (with permission, of course).
Your stories remind us why we do what we do.
10. Collaborations & Partnerships
We’re always open to meaningful collaborations that align with our brand values — wellness, sustainability, and mindful living.
If you’re an influencer, content creator, retailer, or wellness professional interested in working with us, please reach out to [email protected] with the subject line:
“Collaboration Inquiry.”
Include your platform links, partnership ideas, or project proposal, and our team will get back to you.
11. Wholesale & Corporate Gifting
Looking to share the gift of scent with your customers or team?
We offer custom bulk orders and gifting options for events, hotels, spas, and corporate programs.
Email us with “Wholesale” or “Corporate Gifting” in the subject line to discuss your needs.
Our team will guide you through product recommendations, packaging options, and delivery timelines.
12. Accessibility Support
We are committed to making bathandbodyworks.top accessible and inclusive for everyone.
If you experience difficulty using our website or require accessibility assistance, please contact us — we will ensure you receive the same level of care and service through an alternative method.
We continuously review and improve our website design to meet global accessibility standards (WCAG 2.1).
13. Sustainability & Ethical Concerns
We take our environmental responsibility seriously.
If you’d like to learn more about our sourcing, packaging, or sustainability initiatives — or share ideas for improvement — please write to [email protected].
Every suggestion helps us do better, together.
Because good fragrance should do good for the planet too.
14. Our Response Promise
Every message we receive is personally read by a member of our team.
You’ll never get a copy-paste answer or an empty apology.
We promise to:
- Respond kindly and clearly.
- Offer practical solutions, not excuses.
- Follow up until your concern is fully resolved.
Customer service isn’t a department — it’s part of who we are.
15. A Note From Our Team
We know that reaching out for help isn’t always exciting — but we want to make it pleasant.
When you contact us, you’re not just another email in an inbox.
You’re part of a community built on care, trust, and fragrance-filled joy.