At bathandbodyworks.top, your satisfaction is our highest priority.
Every product we create is designed to bring comfort, scent, and joy into your everyday routine — but if something doesn’t feel quite right, we’re here to make it right.
This Return & Refund Policy outlines how you can return or exchange products purchased through our store, and how we handle refunds with fairness and care.
Because care doesn’t stop after checkout.
1. Our Commitment
We understand that sometimes a fragrance may not match your mood, or a lotion feels different than expected — and that’s okay.
We want you to feel completely happy with your order.
If you are not fully satisfied, you may request a return or refund within 30 days of receiving your order.
We promise to treat every request with warmth, transparency, and respect.
2. Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Returned within 30 days of delivery.
- Unused, unopened, and in their original packaging.
- In resalable condition, free from damage, leaks, or residue.
- Accompanied by proof of purchase (order number or confirmation email).
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns for:
- Opened or used personal care products (lotions, mists, creams, body washes).
- Candles that have been lit or melted.
- Final-sale or clearance items.
- Digital gift cards or promotional vouchers.
We encourage you to read product descriptions carefully before purchase, and our Care Team is always happy to assist with recommendations before you buy.
Self-care is personal — and so is our respect for hygiene.
4. How to Initiate a Return
Returning your order is easy and convenient:
- Email us at [email protected] with the subject line “Return Request.”
- Include your order number, the items you wish to return, and the reason for your return.
- Our Customer Care Team will review your request within 2–3 business days and provide further instructions.
If approved, you’ll receive a Return Authorization (RA) number and shipping details.
Please do not send items back without authorization, as this may delay processing.
5. Return Shipping
- U.S. Customers: We offer free return shipping for approved return requests.
You’ll receive a prepaid return label by email. - International Customers: Return shipping costs are the customer’s responsibility.
We recommend using a trackable service to ensure safe delivery.
Once we receive and inspect your return, we will process your refund within 5–7 business days.
6. Condition of Returned Items
Returned products must be in their original packaging, securely sealed, and free of leaks or damage.
If items are returned damaged due to improper packing, we may deduct a restocking or handling fee.
Please ensure that liquid or glass items are cushioned securely before shipping.
7. Refunds
Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5–10 business days for your bank or payment provider to post the credit.
If the item was a gift, the refund may be issued as store credit to the original purchaser.
Refunds are for product costs only — original shipping fees (if any) are non-refundable.
8. Exchanges
If you would like to exchange a product for a different scent or type:
- Please submit a Return Request first.
- Once approved, we’ll guide you through selecting your replacement item.
Exchanges are subject to product availability at the time of processing.
If your desired item is out of stock, we can offer store credit or a refund.
9. Damaged or Incorrect Orders
We take great care in packaging every order, but if something arrives damaged or incorrect, we’ll make it right immediately.
Please contact us at [email protected] within 7 days of delivery with:
- Photos of the product and packaging
- Order number
- Brief description of the issue
We’ll arrange a replacement or refund promptly, at no additional cost to you.
Every order deserves to arrive as fresh and flawless as the moment it left our hands.
10. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank or PayPal account again.
- Contact your credit card provider — sometimes it takes a few days before the refund is officially posted.
- If you’ve done all this and still haven’t received your refund, please reach us at [email protected].
We’ll be glad to help investigate the delay.
11. Refused or Undeliverable Shipments
If your package is returned to us as undeliverable, refused, or unclaimed, we will:
- Issue a refund minus the original shipping cost (if applicable), or
- Reship the package upon request (customer covers new shipping fees).
We recommend double-checking your address and contact details at checkout to prevent delivery issues.
12. Return Exceptions for Promotions
If you received a free gift or promotional item as part of your purchase:
- The free item must also be returned if the qualifying product is returned.
- Otherwise, the retail value of the gift will be deducted from your refund.
Discounted or bundled sets must be returned in full to qualify for a complete refund.
13. Quality Guarantee
We stand behind the quality of every product we offer.
If you ever experience an issue with texture, scent, or performance, please contact us — even if your return window has passed.
We’ll do our best to find a fair solution, whether through replacement, discount, or store credit.
Our goal is not just satisfaction — it’s delight.
14. Store Credit
In certain cases, we may issue a store credit instead of a refund.
Store credits:
- Never expire.
- Can be used toward any future purchase.
- Are applied via a unique discount code or customer account balance.
They’re our way of keeping your experience flexible and rewarding.
15. Canceling Orders
You may request cancellation within 1 hour of placing your order by emailing [email protected].
After that, your order may already be in processing and cannot be canceled.
If an order has shipped, please wait for it to arrive and then follow the return steps above.
16. Gifts & Exchanges
If you received an item as a gift:
- Refunds will be issued as store credit to your name.
- The original purchaser will not be notified unless required for processing.
We want every gift to remain a pleasant surprise, even when adjustments are needed.
17. Our Care Philosophy
At bathandbodyworks.top, we see returns not as inconveniences, but as opportunities to strengthen trust.
We promise to handle every situation with empathy, clarity, and fairness.
Because just like fragrance, customer care should leave a lasting impression — gentle, genuine, and kind.
18. Contact Us
If you have any questions about returns, exchanges, or refunds, please reach out to our Care Team:
[email protected]
Response Time: 24–48 business hours
Please include your order number and photos (if applicable) for faster assistance.
19. Our Promise
Every purchase is the start of a relationship built on trust.
We honor that trust through clear policies, responsive service, and an open heart.