At bathandbodyworks.top, we believe that receiving your order should feel as delightful as the fragrance inside it — simple, secure, and worry-free.
This Shipping Policy explains how we process, pack, and deliver your purchases with care and transparency.

We handle each order like a gift — prepared with attention, shipped with care, and delivered with the intention of making your day a little brighter.

 Because every scent deserves a smooth journey.

1. Free U.S. Shipping

We proudly offer Free Standard Shipping on all orders within the United States, no minimum purchase required.
Whether it’s a single candle, a full body care collection, or a thoughtful gift, we cover the cost of delivery — so you can simply enjoy your shopping experience.

2. Processing Times

Each order is prepared with precision and care.

• Processing time: 1–3 business days (excluding weekends and holidays).
• During high-demand seasons (such as holidays or sale events), processing may take an additional 1–2 days.

You’ll receive two notifications via email:

1. Order Confirmation – once your order is placed.
2. Shipping Confirmation – once your order leaves our facility, including your tracking number.

3. Shipping Methods & Estimated Delivery Times

We work with trusted carriers (such as USPS, UPS, or FedEx) to ensure timely and secure deliveries.

Delivery times are estimates and may vary depending on customs, weather, or carrier capacity.

4. Order Tracking

Once your order ships, you will receive a tracking link via email so you can follow your package’s journey in real time.

If you do not receive a tracking email within 3 business days after placing your order, please check your spam folder or contact us at [email protected]

We’ll be happy to assist you promptly.

5. Packaging & Sustainability

Every order is packed with care — both for your products and for the planet.

Our packaging materials are:

• Recyclable and eco-friendly
• Plastic-minimized and sourced from responsible suppliers
• Printed using soy-based inks
• Designed to be reused or composted whenever possible

We believe that luxury and sustainability should coexist gracefully.

 Because a cleaner planet makes every fragrance feel fresher.

6. Shipping Restrictions

Certain products containing alcohol-based ingredients (like room sprays or mists) may be subject to shipping regulations or carrier limitations.
We comply with all postal and air transport safety requirements.

We do not ship to P.O. Boxes, APO/FPO addresses, or countries restricted by international trade regulations.

If you’re unsure whether we can deliver to your location, please contact us before placing your order.

7. International Shipping

We’re delighted to bring our fragrances and self-care essentials to customers around the world.

• International shipping rates are automatically calculated at checkout based on your location, weight, and carrier rates.
• Estimated delivery: 7–20 business days, depending on your region.
• Customers are responsible for customs duties, taxes, or import fees, which vary by country.

Customs procedures may occasionally cause delays beyond our control.
We appreciate your patience and understanding as we work with carriers to ensure safe delivery.

 From our hands to yours, no matter the distance.

8. Order Address & Changes

To ensure accurate delivery, please double-check your address at checkout.

If you notice an error after placing your order, contact us within 1 hour at [email protected].
Once an order enters processing or has shipped, we cannot modify the shipping address.

Packages returned to us due to incorrect or incomplete addresses can be reshipped at the customer’s expense.

9. Lost, Delayed, or Damaged Packages

We understand that sometimes shipping issues occur beyond anyone’s control.

• If your package is delayed, please check your tracking details first — carriers may experience temporary backlogs.
• If your package is marked as delivered but not received, please check with your household members or local postal office.
• If still missing after 3 business days, contact us immediately at [email protected].

For packages confirmed lost or damaged, we will offer a replacement or refund after carrier verification.

We handle every case with care and fairness.

10. Refused or Undeliverable Packages

If a package is refused or returned due to an incorrect address, unclaimed delivery, or customs refusal:

• We will refund the order amount minus any applicable shipping and handling fees.
• Alternatively, we can reship the order upon request (customer pays new shipping fees).

To avoid issues, please ensure all shipping and contact details are accurate before checkout.

11. Pre-Orders & Backorders

Occasionally, some items may be available for pre-order.

• Estimated shipping dates will be displayed on the product page.
• Orders containing both in-stock and pre-order items may ship together once all items are available.

If you prefer separate shipments, please contact us or place two separate orders.

12. Delivery Confirmation & Responsibility

Once your package is marked “Delivered” by the carrier, bathandbodyworks.top is no longer liable for lost or stolen items.

We recommend:

• Choosing a secure delivery location.
• Opting for signature confirmation if your area experiences frequent delivery thefts.

If theft occurs, we’ll help coordinate with the carrier but cannot guarantee reimbursement.

13. Customs & Import Regulations

For international shipments:

• Customs fees, taxes, or import duties are determined by your local authority.
• bathandbodyworks.top is not responsible for delays or costs incurred through customs clearance.

We encourage international customers to review local import rules before ordering.

 Because good fragrance should travel responsibly.

14. Shipping During Peak Seasons

During holidays or major promotions, delivery times may extend due to increased carrier volume.
We recommend placing orders early to ensure timely arrival.

Our fulfillment team works extended hours during these seasons to ensure your gifts and self-care treats arrive as expected.

15. Order Cancellation

You may request cancellation within 1 hour of placing your order by contacting [email protected].
After this window, your order may already be in processing or transit and cannot be canceled.

16. Contact Us

If you have any concerns about your shipment, please reach out — we’re always here to help:

 [email protected]
 Response Time: 24–48 business hours

When you contact us, please include your order number and any relevant tracking details for faster assistance.

17. Our Promise

At bathandbodyworks.top, shipping is more than logistics — it’s part of the experience.
From our eco-friendly packaging to our responsive support, every delivery is an extension of our care.